Shipping policy
Shipping & Delivery Policy
1. Order Processing Time
All orders are processed within 3–5 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience a high volume of orders, processing and delivery may be delayed by a few days. In the event of a significant delay, we will notify you via email or telephone.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated based on the delivery location and order volume, and will be displayed at checkout.
Delivery Schedule and Rates – Mahé
| Location | Delivery Method | Delivery Days | Cost (SCR) |
|---|---|---|---|
| Click & Collect | Self-pick up | Every Friday | 25 |
| Victoria Town, English River, Union Vale, Perseverance | Wheelies | Every Tuesday & Thursday | 50 |
| Latanier Road, Bois de Rose, New Port, Mont Fleuri | Wheelies | Every Tuesday & Thursday | 75 |
| Plaisance, Les Mamelles, Roche Caiman, Eden Island | Wheelies | Every Tuesday & Thursday | 75 |
| Bel Air, Mont Buxton, St. Louis, Anse Etoile | Wheelies | Every Tuesday & Thursday | 75 |
| North East Point, Beau Vallon | Wheelies | Every Tuesday & Thursday | 100 |
| Cascade, Airport | Wheelies | Every Tuesday & Thursday | 100 |
| Anse Aux Pins | Wheelies | Every Tuesday & Thursday | 125 |
| Glacis, Carana, Machabee, Bel Ombre | Wheelies | Every Tuesday & Thursday | 125 |
| Au Cap | Wheelies | Every Tuesday & Thursday | 150 |
| Anse Boileau | Wheelies | Every Tuesday & Thursday | 190 |
Delivery – Praslin & La Digue
| Location | Delivery Method | Delivery Day | Cost (SCR) |
|---|---|---|---|
| Praslin (BSA Jetty) | Cat Cocos | Every Friday | 50 |
| La Digue (La Passe Jetty) | Cat Cocos | Every Friday | 50 |
3. Delivery Confirmation
You will receive a confirmation call prior to the shipment and scheduled delivery date.
4. Cut-Off Times for Delivery Processing
| Order Cut-Off Time | Delivery Day | Delivery Location |
|---|---|---|
| Before Monday 12:00 PM | Every Tuesday | Mahé |
| Before Wednesday 12:00 PM | Every Thursday | Mahé |
| Before Thursday 12:00 PM | Every Friday | Praslin / La Digue |
Orders placed after the cut-off times will be processed for the next available delivery day.
5. Discounts & Promotions
Orders totaling SCR 2,500 or more qualify for free delivery.
6. Customs, Duties & Taxes
Ipanema Seychelles is not responsible for any customs duties or taxes applied to your order. Any fees incurred during or after shipping (including tariffs and taxes) are the customer's responsibility.
7. Damages & Lost Items
Ipanema Seychelles is not liable for any goods that are damaged or lost during delivery. If your order arrives damaged, please contact the delivery carrier directly to file a claim. Ensure that all packaging materials and damaged items are retained as evidence for your claim.