FAQ

Am I buying original Ipanema? 

Yes! www.ipanemaseychelles.com is an official online retailer store for Ipanema. All of our items are genuine and authentic. 

Are Ipanema footwear eco-friendly?

All products are recyclable and vegan friendly - no animal products are used. 

How can I find out when you have received New Arrivals? 

Please Like and Follow our Facebook and Instagram page to be updated on new arrivals. You can also join our mailing list below to be alerted on new arrivals, promotions, etc. 

Where is your physical store located? 

Unit 28, O.J Market Mall, Market Street in Victoria.

Can I order on your website from anywhere? 

Yes, we accept online orders from Mahe, Praslin & La Digue.

How can I purchase on your website? 

Please check out the Guide. 

How do I know what shoe size is right? 

Please refer to our Size Guide for assistance. 

What happens when I complete my order?

You will receive an email order confirmation and advised to make a payment in our bank account within 24 hours.

What methods of payment are accepted? 

We accept bank transfers or online payments in our bank account. Our account details are provided on the order confirmation that is sent to you by email. It is important to include your Name and Order# in the transaction description.  

What happens once I make the payment? 

A payment confirmation will be sent to you by email. If the payment is not received within 24 hours it will be incomplete and voided.

Do you do delivery?

Yes, we contract with third party delivery services and fees may vary depending on the location. For more information on delivery, please go to Delivery Policy. 

How do I know when the order will be delivered? 

The delivery dates are every Tuesdays and Thursday and the delivery person will be contacting you. 

Do you have an exchange policy? 

Yes, we accept exchange on any unworn item in its original packaging within 2 business days of purchase with receipt. The exchange must be equal to the purchase price. Cash non-refundable. Please call us on 2 637 921.  

What if I have any questions regarding my order? 

You can call us on 2 637 921.