FAQ

🌴 FAQs – You Ask, We Flip-Flop the Answers!

Welcome to the sunny side of shopping! ☀️ Got questions? Let’s get you sorted — from sandal sizing to island-wide deliveries.

🛍️ Is this the real Ipanema?

Oh yes — 100% authentic, straight from Brazil!
We're Seychelles’ official online retailer for Ipanema, so every pair is the real deal.

🌱 Are they eco-friendly?

Totally!
Ipanema sandals are vegan, recyclable, and made without any animal products. Feel good in your soles and about your footprint!

🆕 How do I know when new styles arrive?

Easy!
Follow us on Facebook and Instagram for tropical sneak peeks.
Or join our mailing list and get updates, promos, and new arrivals straight to your inbox.

📍 Where can I find your stores?

Come try on the sunshine at our two Victoria stores:
📌 Samba Footwear #1 – 1st Floor, Shop 28, O.J Market Mall
📌 Samba Footwear #2 – 1st Floor, Shop13, City Mall

Or visit our partner shops:
🛒 Trésor des Îles, Anse Royale Complex, Anse Royale
🛍️ Destinée, Old School Building, Baie Ste Anne, Praslin

🛒 How do I buy online?

Click over to our Shopping Guide — we make it breezy!

👣 What size should I get?

Check our Size Chart — and don’t worry, exchanges are easy if you get it wrong!

💳 How can I pay?

We accept:

  • Visa

  • Mastercard

  • American Express

  • Local bank transfers (within 24 hours of order)

📬 What happens after I pay?

You'll get an email with your order details and delivery info — just sit back and relax.

💸 Doing a bank transfer?

You’ll receive instructions by email. Be sure to include your Name and Order# in the payment description.
Once we receive your transfer, we’ll confirm and prep your delivery.

🚚 Do you deliver?

Yes we do — across Mahé, Praslin & La Digue!
We work with local delivery partners. Fees vary by location (see our Delivery Policy for more).

📅 When will I get my order?

📦 Mahé – Tuesdays & Thursdays (we’ll call you!)
📦 Praslin & La Digue – Fridays (we’ll text you a tracking number!)

🎁 Can I buy a gift card?

Of course!
Send an eGift Card to someone you love (or yourself — we won’t judge).
Valid for 1 year and redeemable online.

🔁 Can I exchange my sandals?

Yep!
We accept exchanges within 2 business days for unworn items in original packaging — just keep the receipt.
✔️ Exchanges must be of equal value
❌ No refunds or cash back
🎫 eGift cards are non-exchangeable

📞 Need help? Just give us a ring!

📱 Call us at 2 637 921 — we’re always happy to chat 🌺