FAQ

How can I find out when you have received New Arrivals? 

Please Like and Follow our Facebook and Instagram page to be updated on new arrivals. You can also join our mailing list below and be alerted on discounts, promotions, etc. 

Where is your physical store located? 

Unit 28, O.J Market Mall, Market Street in Victoria. (Covid-19: Temporarily closed until further notice due to health regulations)

Can I purchase on your website? 

We are now accepting online orders from customers on Mahe, Praslin & La Digue.

How can I purchase on your website? 

Please check out the link here. 

How do I know what shoe size is right? 

Please check out our Size Guide if you are unsure what size is right for you and feel free to email us at ipanemaseychelles@gmail.com with fit questions.

What happens when I complete my order?

You will receive an order confirmation via the email you have provided us and will be advised to make a transfer payment to our bank account within 24 hours.

What methods of payment do you accept online? 

We accept Bank transfer or Cash deposit in our bank account. It is important to indicate your Name and Order# when doing the transfer. 

What happens when I make the payment? 

Once we have received the payment, you will get a payment confirmation via email. If the payment is not received in time, we will void your order as it is incomplete.

Do you do delivery?

We contract with third party delivery services and their fees may vary depending on the location. For more information, please go to Delivery Policy. 

How will I know when I'll be delivered? 

The delivery person will be contacting prior to making the delivery to your location. Delivery dates are every Tuesdays and Fridays.  

What if I have any questions regarding my order? 

You can call us on 2 637 921.