FAQ

Am I buying original Ipanema? 

Yes! www.ipanemaseychelles.com is the official online retailer for Ipanema. All of our items are genuine and authentic. 

Are Ipanema footwear eco-friendly?

All products are recyclable and vegan friendly - no animal products are used. 

How can I find out when you have received New Arrivals? 

Please Like and Follow our Facebook and Instagram page to be updated on new arrivals. You can also join our Mailing list below and be alerted on new arrivals, promotions, etc. 

Where is your physical store located? 

Unit 28, O.J Market Mall, Market Street in Victoria.

Can I order on your website from anywhere? 

We accept online orders from customers on Mahe, Praslin & La Digue.

How can I order and purchase on your website? 

Please check out the link here. 

How do I know what shoe size is right? 

Please refer to our Size Guide for assistance. .

What happens when I complete my order?

You will receive an email order confirmation will be advised to make a bank transfer to our bank account within 24 hours.

What payment methods are accepted? 

We accept Bank transfer or Cash deposit in our bank account. The account number is provided in the email order confirmation sent to you. It is important to put your Name and Order# on the transaction description.  

What happens after I make the payment? 

You will receive a payment confirmation via email. If the payment is not received on time, we will void your order as it is incomplete.

Do you do delivery?

We contract with a third party delivery service and fees may vary depending on the location. For more information, please go to Delivery Policy. 

How do I know when the order will be delivered? 

The delivery person will contact you. Delivery dates are every Tuesdays and Thursday.   

Do you have an exchange policy? 

We accept exchange on any unworn item in its original packaging within 2 business days of purchase with receipt. The exchange must be equal to the purchase price. Cash non-refundable. Please call us on 2 637 921.  

What if I have any questions regarding my order? 

You can call us on 2 637 921.